Legal

Returns Policy

Last updated:

1. Overview

At Rejuvenateexpel Ltd (Company No. 214578963, registered in England and Wales), we want you to be satisfied with your purchase. This Returns Policy outlines the terms under which you may return products or services purchased from us.

Company Details:
Rejuvenateexpel Ltd
2 Bedford Street, Covent Garden
London WC2E 9HH
United Kingdom
VAT No: GB2145789639

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request is made within 30 days of purchase
  • The item or service is unused and in its original condition (where applicable)
  • All original packaging and documentation are included
  • A valid proof of purchase is provided
  • The item or service is not marked as "non-returnable"

3. Non-Returnable Items

The following items are not eligible for return:

  • Digital content or downloads that have been accessed
  • Services that have been fully delivered or commenced
  • Customised or bespoke items
  • Items with signs of use or damage beyond normal handling
  • Items where the serial number or warranty seal has been removed

4. Return Process

To initiate a return, follow these steps:

  1. Contact us at assist@rejuvenateexpel.world with your order number and reason for return
  2. Wait for authorisation and return instructions from our team
  3. Pack the item securely with all original packaging and accessories
  4. Ship the item to the address provided (shipping costs may apply)
  5. Your return will be processed within 14 days of receipt

5. Refunds

Once your return has been received and inspected:

  • If the item meets return criteria, we will issue a full refund
  • Refunds will be processed to your original payment method within 10 business days
  • Shipping costs may be deducted from the refund (unless the return is due to our error)
  • If we determine the item does not meet return criteria, we will contact you with an explanation

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please report the issue within 7 days of delivery
  • Provide photos of the damage as evidence
  • We will either send a replacement or issue a full refund at our discretion
  • Return shipping for damaged items will be covered by us

7. Service Returns and Cancellations

For service-based purchases:

  • Services may be cancelled within 14 days of purchase, provided they have not yet commenced
  • A full refund will be issued for cancelled services
  • Once a service has commenced, cancellation is subject to a cancellation fee (typically 20% of the service cost)
  • For ongoing services, a 30-day notice period applies for cancellation

8. Consumer Rights (United Kingdom)

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015. Services must be performed with reasonable care and skill and as described.

Under the Consumer Contracts Regulations 2013, if you purchase services online or by distance contract, you may have a 14-day cancellation right from the date of purchase, provided the service has not yet been fully delivered or commenced with your agreement. To cancel within this period, email assist@rejuvenateexpel.world with your order details.

Nothing in this Returns Policy affects your statutory rights. For full details of how we present our services, see our UK transparency & advertising disclosure.

9. Exceptions

We reserve the right to refuse returns in the following circumstances:

  • The 30-day return window has expired
  • The item shows evidence of misuse or neglect
  • The return request appears to be fraudulent
  • The item was purchased from a third party or reseller

10. Contact Us

For questions about this Returns Policy or to initiate a return, please contact us at:

Email: assist@rejuvenateexpel.world
Phone: +44 (0)20 7100 0088
Address: Rejuvenateexpel Ltd, 2 Bedford Street, Covent Garden, London WC2E 9HH, United Kingdom
Company No: 214578963 (Registered in England and Wales)

11. Policy Updates

Rejuvenateexpel reserves the right to modify this Returns Policy at any time. Changes will be effective immediately upon posting to the website.